Missing data from Policy Tag

hayley1384 Expensify Customer Posts: 1

I have refreshed my my connection with NetSuite and I am missing data under on of my tags. Has anyone experienced this?


  • Victoria O'leary
    Victoria O'leary Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 110 Expensify Team

    Hi @hayley1384 and welcome to the Community!

    First, can you just make sure the information your missing in Expensify is still present in NetSuite? If so, can you try syncing your connection again (by going to Settings Policies Group > [Policy Name] > Connections then hit "Sync Now") and see if those Tags appear again.

    If you've done that and you're still having trouble, get in touch with us on concierge@expensify.com and we'll take a look at this for you!