Why are there 2 expense reports automatically created for expenses in the same month?
Our company's goal is to have one expense report per month per employee including all the expenses from that month. We are setup to have all expenses submit on the last day of the month. Currently, expenses are automatically being added to two expense reports each month and this is causing confusion because expenses from two different months are being added to one of the two reports. Why is this happening? What is the frequency that our company Amex cards sync with Expensify?
We are also having no success with Expensify support. This is the WORST CUSTOMER SERVICE team I have ever worked with. Response time says less than one day on the chatbot and we do not receive responses for 5 days or more. There is also no phone number or email to speak to someone and they openly refuse to get on a call.