How to reconcile Expensify ACH payments vs. Expensify Credit Card Expense reports - they don't align

kdriscoll Expensify Customer Posts: 8

Hello, Expensify's payment report details don't align with receipts within our Expensify credit card expense reports. I'm trying to piece some together, for Staples in particular, whom we order from often. Expensify is listing debits and credits in their payments which don't align with receipts whatsoever. This is now delaying our close significantly. Please advise where we can get some details about the payment amounts.


  • Michelle Niemi
    Michelle Niemi Expensify Team Posts: 104 Expensify Team

    Hi @kdriscoll

    Have you tried using the Reconciliation Dashboard to identify missing transactions? Company cards imported under Settings > Domains [Domain Name] > Company Cards can be reconciled using our Company Card Reconciliation Dashboard

    If you're not sure how to go about this, I highly recommend checking out our deep dive Master Class: Finding missing corporate card expenses! You can also check out our Company Card Reconciliation Dashboard guide.

    Keep in mind, as an admin, you are not able to see transactions that have not been added to a report that has the company policy applied to it. You are, however, able to see these Unreported transactions with the Reconciliation Dashboard feature.

    If you still are having trouble, please send along a screenshot of the missing expense(s) as well as the last 4 digits of the card(s) in question so we can further investigate to