I am already in the hunger group. I submitted my report with receipt many times and they all say “closed”. What do I do now
I'm trying to figure out if I submitted my report correctly. I sent it and it's now labeled as 'closed'. Is that normal? I've been out of work for 6 months and was about to start a new job but now it's all on hold.. any info will be helpful, thank you!
Hi @Nicole29! Thanks for reaching out in the Expensify Community! We'll take a peek at the expense and we can adjust the Volunteer Reimbursement Category if you're having trouble with it.
In terms of the rejection notifications, we'll include a reason for rejection to help guide you through submitting a new expense.
Important things to keep in mind about the receipt image, we need see the merchant name, date (it needs to be a recent receipt), and total amount including the EBT amount spent on each receipt image.
Tip: If you're submitting a long receipt, I suggest folding the receipt in the middle so we can see the top and bottom of it.
Always feel free to reach out to us in this community post or at [email protected] if you have questions!
Hi @mmsinks & @AJM & @Alaniscondors & @HollyB401! Thank you for reaching out to us in the Expensify Community. I'm more than happy to help!
It looks like each of you submitted reports to a policy other than the Expensify.org/hunger group policy. I can help you get things back on track!
When you have a moment, will each of you please sign-in to your account on a web app at www.expensify.com.
1) Then please go to the Reports page and click on that Closed report.
2) Click Undo Close at the top of the page.
3) Once the Report is Open (not closed) you'll want to click on the policy drop-down on the right side of the page and move the report to Expensify.org/hunger policy.
Here's a screenshot with what this will look like:
4) Click Submit to submit the report to the Expensify.org/hunger group policy.
5) We'll review the report and follow up with each of you!
@Christina Dobryzynski I think I got it! I had to use laptop. I couldn't get it on mobile. Thank you!
I think I fixed it now, thank you
I wasn’t given the option to choose Volunteer Reimbursement, but I know I submitted everything else correctly. Will I have to resubmit my claim if that was entered incorrectly?
thank you SO much for what you’re doing! This is going to be so beneficial for our family.
Hi, I submitted my receipt and followed the directions. The status currently says processing. I am just wondering what the date on the receipt has to be because I submitted one from the end of february but I do have another one from the other day I just have to find it. Can you please let me know if I need to resubmit a new receipt. Thank you!
trying to add my bank for the rebursement getting error 404 just trying to add my bank. trying over an hour now.
How do i know if i submitted my information right to try and get reimbursed ? It says my report is closed and no further steps are needed
can I submit 3 receipts that will add up to 50? I have 1 receipt for $27 and another for $17, I am wondering if I can make a $10 purchase tomorrow to get up to $50 reimbursed
Fantastic! Looks great @mmsinks! You should have received a follow up from us!
@HollyB401, I see yours in there too! We'll review it as soon as we can and get back to you!
Thanks for reaching out @MaryA & @Tiffanyf21! I just took a peek at each of your reports and it looks like it's the same situation that @mmsinks ran into. Will you please take a peek at the suggestions I gave to her in this thread at 8:55 AM?
Moving the report to the Expensify.org/hunger policy will allow us to review the report! Let me know if you have any questions!
Hi @Fulltimesweety! Thank you sooo much for reaching out about the date of the receipt. It does need to be more recent than February. When you have a moment will you please submit a more recent March receipt? Thank you!!
Hi @Sunsetbayus! Hum... I'm not quite sure why that error is happening but let's figure it out. When you have a moment will you sign-in to your Expensify account in a web browser and try the steps in this support article? If you still get an error, will you please email us at [email protected] so we can ask for some private details about your account? Thank you!
Hi, I just submitted the one from March. Please let me know if there is anything else I need to do. Thank you!
Ok i think i moved it over correctly now it says waiting on approval is that the right message i should be receiving
Looks great, @Fulltimesweety! Thank you so much for doing that! We'll review it as soon as we can and get back to you! Take care! 🧸
Do I need to be accepted before I can send my receipt?
Hi @skim0686! Sorry I missed your question! Yes, the maximum amount we can reimburse per family is $50 so you can submit multiple receipts up to the amount. Please let me know if you have any questions!
Hi @ChristopherElliott! Fantastic question!
Yes, in order to submit the receipt to our Expensify.org/hunger policy, we'll first need to accept your invitation to join. Once you receive a confirmation you've joined the policy you can follow the steps outlined here to send us a report. Please reach out with any questions!
Fantastic @Tiffanyf21! I see the report ready for review! We'll follow up with you as soon as we've had a chance to look it over! Thanks for submitting it!
I already was able to figure it out myself
Thanks for making it nearly impossible to accept this "help". The hours people pour into trying to obtain the reimbursement could have been better spent on side jobs.
Hi I have been nervous about going into a store I live in a mid sized city there have been some with the virus. I like order pickup at Walmart and I was hoping to submit this type of receipt. Thanks for your help.
Hello, I’m not sure if I submit my form
correctly. How would I know if I have could someone contact me back on checking on my account. Thanks
We are doing our best to process receipts and get the reimbursements out to people as soon as we can. As you might expect, there has been a huge uptake with this initiative.
If you can explain a bit to me about what exact blocker you are facing, I can look into it for you?
If it's just that it is taking a bit of time, please be patient.
We would love to help you out and totally understand that you don't want to go into the store.
If you obtain the online receipt that shows that you are a SNAP / EBT recipient, and upload a screenshot of your SNAP account, this should be sufficient (like below!)
I hope this helps!
I am frustrated. Partial blind and memory loss and getting the app is a challenge. argh
I miss out on anything that requires an app. When you get older and your eye sight- and body mind wont co operate -
I went through all the steps and successfully received my reimbursement! Thank you so much! Every little bit helps so much more than you know! My only concern, on the app it shows I am on a $4.99/month "policy", am I going to be charged for the app?
I'm really glad to hear you managed to get reimbursed and we could help you out.
It sounds like in the process of joining the Hunger Policy, you may have also signed up for an Individual Subscription (the $4.99/month one!).
If you didn't mean to do this, then you should alter this Individual Subscription and Downgrade to a Free Subscription.
You can see exactly how to do this in this step-by-step guide.
Let me know if you have any other questions!
Thanks for the reply. Biggest problem for me is linking a bank account. I have a Tmobile Money account that I use for all my banking needs. (Best card ever!) I did upload my Master card info but it seems I would need to somehow link this site to a bank.
Also the notice of this initiative came in the middle of the month, (we are now using cash for food), as are many others. A lot of people won't have their receipts showing snap purchases. (until next month when the funds may already be depleted). I was able to find one for $24 but the rest of this month's receipts would all show cash payments. Some people will only have the cash payment ones on hand.
Thanks again for getting back to me, and for providing this opportunity for people!
@AJB Since we are using our expense reporting software to do this, we are using it the best way we can. You can connect any bank that has a routing and account number that accepts direct deposit.
We are planning to continue to do this as long as we have funds and we do get new funds daily and monthly through direct donations and our Karma points programs. As soon as you do have a receipt, feel free to submit it. We can only match EBT receipts as part of this campaign.
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