Expensify.org/hunger to reimburse families in need during COVID-19 crisis

Jenniferld40

I’m still processing and don’t think it will ever get approved at this point because I’ve seen others submit theirs after I did and already got their money.

HeatherAnn89

I'm pretty sure I did all the following steps correct:( I'm currently out of work due to the pandemic and before all this my snap benefits are cut in half because I was working now I'm not. It's a heart ache because I didn't ask for this nobody did. I have 3 kids to feed. Their birthdays are March and April and with food and other expenses it would be hard to make ends meat. This 50$ could help my children out a great bit. Thank you !

kwilbanks

I'm not sure what's going on. I followed the steps. I joined the group and everything. I submitted my receipt and now it read closed due to submit only policy. What does this mean? If this got messed up now a bunch of folks that came way after me will now be in front of me? I tried to resend it and won't allow me. It says it's a duplicate. Can someone please help!! I could really use to restock I n food.when I went nothing was left except over price stuff I couldn't afford.

Sheree09

Hello, I recently joined and did Everything correctly according to the instructions. I haven't heard anything in almost a week. Is the program closed, or out of funding? Someone please help!

Princess

Y'all need to get it together im supposed to be on a free trial but y'all took my money off my card and not only that I'm still waiting on approval to join the hunger team.. It takes almost a week for me to be approved but it takes y'all 5 sec to take my money out of my account.. I'm furious right now

Leslee

I’ve tried to do this twice but don’t know if I have done it correctly. I don’t know if I’m missing something. It says report closed. Is this done? Are all the funds out for the refund? Could really use the $50?

Pbarnard10

Hi. I am clicking the link to try to join the policy, but it just keeps redirecting me back to the same Expensify.org/hunger page with the directions. It’s a continuous loop. Please help :/ I also cannot see a “class” section in my expenses nor a category description that fits the one you want listed.

missboykin0914

How long does it take to get the snap reimbursement? I'm pretty sure reported it the correct way. I posted it March 24

Rachael Hopkins

Hi everyone! We are working through them as fast as we can. We have a lot of reports to get through, as I'm sure you can imagine.

If you want our support team to check your report looks ok, or you are having technical issues, please email [email protected] and ask there - we can't use this Community forum for this purpose as there is often a lot of back and forth.

If your report says Processing in blue, it is highly likely you have done it right!! 😀

Rachael Hopkins

@kwilbanks @Leslee if your report says Closed in grey, it's not on the Expensify.org/Hunger policy, so it has not come to us. I recommend you email Concierge for next steps.

@Princess please email Concierge asap. Sounds like you may have added a billing card and signed up for something. We can tell you how to cancel stuff, refund you and wipe your card out of your account so it won't happen again!

@Pbarnard10 sounds like we just have not approved your join request yet, so please do sit tight!

@TiffanyN @Eddie79 please email [email protected] and we can check your report for you!

Rachael Hopkins

For everyone who believes they submitted their report before others who have already been paid, my apologies if this is indeed the case. We are reviewing the way that we do the approvals to ensure the ordering is correct. It may also be that some people manually submitted their reports (using the Submit button), which may have given them a 12-24 hour head start, whereas those whose reports submitted automatically all went through at the end of the business day.

We do have a reasonably small team (not the giant corporation you might expect) and are doing our 'day jobs' as well as approving your reports, so my apologies for any wait. Please don't factor your $50 into your household budget until it is in your bank account!!

Victoria O'leary

Thanks for all the feedback here!

We are doing our best to process these requests in the order which they were received to try and keep this fair for everyone. If, for any reason, you needed to make changes to the expense report after submitting it, this may cause delays - this might be why you are seeing some requests being processed before others.

For those of you still waiting, hang in there - we're doing our best to get you reimbursed as soon as possible!

Victoria O'leary

@Eddie79

Thanks for checking on this. I've taken a look at your expense report and everything looks to be processing ok. As we've mentioned, we have a lot of requests we're working through so sit tight and we'll try and get you reimbursed as soon as possible!

Jenniferq

Hello I signed up and submitted my snap receipt and at first it said the amount was to much so I resent it with the adjusted amount of $50 and also other ebt receipts and they have been processing since the 20th. I know there is a lot of people doing this and you are very busy I was just curious if I did something wrong

Jenniferq

Also needed to add that I messaged the concierge a couple times but I never get a response.

Princess

@Rach

Shadow

I think i did this whole thing wrong!! Submitted and now it says instantly closed. What do I do now? Helppp!!!!!!

Princess

@Rachael Hopkins i@i@Rachael Hopkins I have done everything I was supposed to do I'm just waiting at the moment.. I don't mind paying the monthly fee but let me know something.

Princess

@Rachael Hopkins I also contacted the concierge I dont know if they replies yet but as of 530 they didn't.

Victoria O'leary

Hi @Princess

I've had a peel at your account and it looks like we sent you a reply through Concierge just an hour or two ago. Take a look and get in touch if you have any other questions.

Jami82

I've been processing a week and told mine looks good. I'm with the others, I don't understand how people are getting it in sooner then us that submitted a week or more ago. I do appreciate all that you are doing but if you are going in order some of us should already gotten ours. Each and every one of us are in need just like the next one. So please help us ones that have been processing for a week or more. Thank you.

Rachael Hopkins

Hey @Jami82 I'm not sure if that's actually a rumour founded in reality, or just a few random cases. I'm not sure where people are comparing notes, online somewhere I'm sure! But I can tell you that right now we are are still working through those submitted on the 21st.

Jami82

@Rachael Hopkins, thank you for the info. I submitted mine on the 21st so I hope to receive mine. Thank you again for all you do.

Princess

@Victoria O'leary yes you did reply about my refund but I'm waiting to see if I'm going to get approved to join the Expensify.org/hunger policy I submitted a request a couple days ago.. This is actually to much to have to go through I have 6 kids and could definitely use it but its not this serious I've been going back and forth with people since 3am I'm over it... Y'all stay safe out there

Tanaka

https://community.expensify.com/discussion/comment/15569#Comment_15569

Can someone please let me know how to properly submit my expense receipt. I spent hours trying to figure it out. I didn't have the "class" option, so I was the only person I could submit the expense to. After that it closed...PLEASE HELP!

Christina Dobryzynski

Hi there @Jenniferld40! We promise to review your report as soon as we can. I see that your report is being processed -- that means that our team is reviewing the Report. 

As you can imagine, there are thousands of families in need right now, so we're processing all reports in the order in which they were received. 

Hang in there, we'll do our best to get your reimbursement to you as soon as possible!

Hi @Princess! I just added you to our Expensify.org/hunger group policy. I totally understand you've spent a lot of time already working on submitting a report to us but if you're almost there, if you want to continue.

When you have a moment, will each of you please sign-in to your account on a web app at www.expensify.com.

1) Then please go to the Reports page and click on that Closed report.

2) Click Undo Close at the top of the page.

3) Once the Report is Open (not closed) you'll want to click on the policy drop-down on the right side of the page and move the report to Expensify.org/hunger policy.

Here's a screenshot with what this will look like:

4) Click Submit to submit the report to the Expensify.org/hunger group policy.

5) We'll review the report and follow up with you!

Princess

I got the approval thank y'all so much.. @chrisr@Christina Dobryzynski @@c

Sw177

Working on submissions from the 21st? I submitted on the 20th. Losing faith in this.

Cassandrax0

You’re working on submits from the 21st but mine was done on the 20th and still nothing. I submitted mine the 20th then did my mother in laws two days later and she had her money a day or two after that. So it’s definitely not just hear-say, I saw it myself. It’s really frustrating.

Sophie_Pinto

@Sw177 and @Cassandrax0 , ideally, we'd have the reimbursements to you as soon as you submit them, however, we have a lot of requests for aid at the moment, so I'd like to refer you to a comment my colleague made a little bit earlier in the thread! Thank you for bearing with us!

https://community.expensify.com/discussion/comment/15576#Comment_15576