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Expensify.org/hunger to reimburse families in need during COVID-19 crisis
Comments
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Mine was submitted the 18th and I'm still processing? What did you do just bypass us? Is someone going to go back and approve us? I'm confused?
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Your colleague stated you are working on submissions from the 21st mine was submitted before then! I submitted mine on the 18th and was approved and has been processing since the 20th! Could you please explain why I'm still processing if you are on the 21st?
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My grandmother has phone and Internet but no bank account can she use a prepaid card ??
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@Corinn you will need a bank deposit account to be able to apply for a reimbursement, it's no possible to use a prepaid card. Thanks
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What is she has a routing and account numbers can she use mine
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So she has to have a account and bank card my grandmother and my fiancé desperately could use this also they all made accounts and send there recipients and they haven’t received anything about it so they probably need to add bank account
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Hi @TiffanyN
I have just replied to you within Concierge, but to reiterate this here as well, we are working through thousands of Reports and going in chronological order where possible.
There are many factors which affect the speed of the report being processed. I assure you we are not purposely bypassing people, and are doing our best to help at this time.
I see for your Report, it is in the "Processing" state, which means that our team are looking at it. Whilst I can't give you a precise timeframe, your reimbursement should come through to you soon.
Thanks for your patience.
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@Christina Dobryzynski I went back and looked and I submitted it on March 20th and has been processing in blue for days so didn’t know if I was skipped or what since I read in these comments your working on those submitted on 21st . Thanks
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Matt Moore Expensify Customer, Expensify Success Coach - Admin, Expensify Team Posts: 127 Expensify TeamHi @Jenniferld40, we're still working on processing reports chronologically, we've got your report and it won't be skipped - don't worry!
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Hi @Corrin no payments will be possible until a bank account is added to the account of the submitter. Please also note we are working through a big list of reports and so we will be in touch if there is any issues.
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mine from the 20th just got "reimbursed" status!
Thank you all from the bottom of my heart .
:-)
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@tbird635 You are very welcome! Expensify wishes you and your family the best. Stay safe!
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I just wanted to share my personal experience and wait time with everyone.. I submitted my report on March 20 and then was in the processing phase until today, March 30. It now says I’ve been reimbursed and should receive the money in my account tomorrow, March 31. I know everyone is trying to be as patient as possible during this uncertain time. I’m hoping by sharing, this will put some at ease to know that someone has been in their position and has a happy ending! I want to thank anyone and everyone that had any part in my receiving of this money. I can only imagine the workload for the Expensify staff. You guys have helped my family and for that I will be eternally grateful. Thank you so much Expensify!
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@Vsass0908 thanks for sharing your story! So happy we can help during this tough time.
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I submitted mine on the 18th and I'm still waiting. I've had concierge check it and it was stated that I completed it perfectly! Maybe today will be my lucky day 🤞🏻🤞🏻🤞🏻🤞🏻
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Mine was submitted on the 20th. Yesterday it posted as reimbursed and now I’m just waiting on it to hit my bank! There is hope guys!
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Hey y'all I've got a question!! I do not use an actual bank, I use Green Dot. I have an account number & routing number for direct deposit. Can I use that? I also have a PayPal debit account thank does direct deposit but Concierge said they don't accept PayPal anymore for reimbursements. So, can I use my Green Dot account? Has anyone else used a prepaid card account??!
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I submitted my expense on the 20th. I sent messages twice to concierge in regards to my account for any kind of update. It’s still in processing and waiting for approval. Please kindly look into this matter. Thanks.
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@JenniferNicole0528 Unfortunately a GreenDot account will not work. It will need to be an ACH Deposit account. However, this is something we are looking into for future use.
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Hi y'all I am from Louisiana I hope and pray 🙏 y'all r healthy
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how do I delete my account
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Hi @Phinon_Lynch3!
If you'd like to close your Expensify account entirely, you can do so from the Expensify website. Keep in mind, your unapproved expenses and reports will also be deleted and you will no longer have access to them. If you Reopen the account, your submitted expense data will still be in your account.
Head to Settings > Account > Account Details > Close Account to complete this.
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I've been waiting since the 23rd still nothing
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can Someone please check on mine again, still says processing in blue. Been processing since 20th and others who submitted later has already got their cash. If I did do mine correct can someone give me an estimate to when it will be done processing? At this rate the funds will be gone by the time mine processes
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I would just like to point out ! EVERYONE they Dont have to reimburse us anything ! There doing a kind thing for a lot of families in need to why Dont u relax an wait instead drowning them in messages that's taking them away from processing are reimbursements !!
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I totally agree with you. If they weren't doing this for us, some of you with these "storyline" that I have been reading about your needs, what would you have done or what would you do? It clearly states everywhere that it is taking time. They are taking time to do good and all you want to do is cry about something that no matter what is going to take time to do acting as if this is the only thing that they are doing heck they still have to run the main business.. Now I see why people look down their noses at others sometimes. It's behavior that I have been reading on this site. You should be ashamed of yourself and apologize we are all in this together people. Patience is always the key to life
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I followed all the directions and submitted my report. It still says processing and waiting for a volunteer to approve or something like that over a week later. I understand y'all are swamped. Can we get some help here?
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Is anyone having trouble linking their bank account? Mine simply refuses to accept my info even tho it's correct. I've got my store receipt and everything but no point since my bank won't connect. Kinda disappointing even tho it's a super nice thing they're doing, it's pointless for me.
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Hi @merrianne11 !
If your bank isn't supported by Plaid, you can update it manually.
To do this:
- Head to Settings > Account > Payments > Business Account > Update > Log into online bank account.
- Click the grey X on the inner box (not the outer box) closest to the heading "Expensify uses Plaid to link your bank"
- Select "Manually enter account details" and follow the on-screen steps to complete the process.
Please let me know if you have any trouble with this process!
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@merrianne11 I had an issue in the beginning setting everything up,an I'll be honest with you, it did the same thing to me when it came to my banking info. Which it caused me to have to change everything. And ,I have been very scared doing that since then. But I'm having faith, during this difficult time,as I'm a single mother of 5, an disabled, now dealing with one of my children being quarantined, to a room. So I really hope an pray this company has good intentions for us. Mine has been in processing for a week,I'm still waiting for reimbursement,after it took me several times an constant contact with concierge to get it right. So we shall see.
