Expensify.org/hunger SNAP campaign status
The number of families signing up for reimbursement has vastly outnumbered the limited funds available. Though we’re unable to provide a specific timeline on when your report will be reimbursed, we’re doing our best to drive donations and keep reimbursements moving forward. Rest assured, we’ll review every report that has been submitted per our instructions.
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Hi @andrew2 can you tell me where you are when you do this? And what browser you use?
On the web app it automatically comes up with a date picker and you have to erase the whole date to enter it manually, and it still gives you the picker. And in the mobile app it has the OS date picker.
Can you please elaborate on the context where you need to enter the date manually from scratch?
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeSure. Please note that since I am in an overseas country, Expensify cannot read my non-English receipts, so I have to enter them manually.
I open an expense report.
Click on the "+" to add an expense.
Click "New Expense"
Enter Merchant Name.
Click TAB to go to Date.
Enter for example "2020-4-9".
HERE is when the date turns RED, and is an error.
But if I re-enter for example "2020-04-09" then it turns white and error is resolved.
Hope you can replicate from your side.
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0 · Accept Answer Off Topic Insightful Vote Up Awesome@andrew2 -
I'd like to troubleshoot with you further in regards to any issues you're encountering with SmartScan as it should work for you! Please reach out to [email protected] so I can troubleshoot with you there!
Also, keep in mind, the date format must be YYYY-MM-DD. There must be two digits for both month and day. We will not be changing that option to a one digit day and/or month.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeDear April, this is not a troubleshooting forum. It is an IDEA forum. I proposed the change above to improve Expensify and make it easier to use! Please do reconsider your comment of "We will not be changing...." Does not make any sense. If someone enters "4" for a month, why wouldn't you accept this? Most every other software that I work with (Excel, etc) accepts one digit for a month and day.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHi @andrew2
I do realize that you were providing an idea however, I'd still like to be able to pinpoint any issues you're encountering with SmartScan as it should work for you regardless of where you're located in the world. This will prevent you from having to manually enter expense information and save loads of time!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeI was told by other support staff that Expensify cannot scan Asian characters receipts at this time. I've tried it a few times, and basically it does not work.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHi @andrew2 — thanks for responding! In regards to the SmartScan, it should still pick up a date or total amount as long as those are in numerical characters. The merchant name might not be processed, but it should still SmartScan the receipt, creating the expense in your Expensify account under Unknown Merchant.
If you have any examples where the receipt was not processed despite a clear total amount and date, please share those with our team at [email protected], so we can get that corrected!
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeHi Courtney, that sounds like a good idea, but the reality is that there is too high of a percentage of receipts that don't get read correctly.
So if I try to do the auto scan, I end up spending more time going back and correcting all of the numbers and details. And it can mean more headaches and unchecked errors. At this stage manual entering is more efficient.
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0 · Accept Answer Off Topic Insightful Vote Up AwesomeThanks for all the elaboration @andrew2 - don't forget to vote on your own Idea!!
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0 · Accept Answer Off Topic Insightful Vote Up Awesome