Want to help the families hit hardest by COVID-19? Join us by donating to Expensify.org

Sheena Trepanier

Expensify.org has recently redirected all funds to help families in need during the COVID-19 outbreak. In just the last two days, we’ve reimbursed hundreds of families in the Supplemental Nutrition Assistance Program (SNAP) for essential grocery purchases – but there are hundreds more in line, and surely thousands more that will need help. 

If you have enough to share, please donate to a family in need. Every dollar goes directly to helping families purchase food and essential supplies.

Please share this message with your family and friends -- we’re all in this together, and together we can create a more generous world. 

Thank you, 

- The Expensify.org team

Skysmom

I just want to thank you so much. As a single mom on Snap with a toddler and 9 month old this was a blessing to receive. I'm in new york suffolk county and its bad over here. All the WIC formulas I'm allowed on my card are sold out because they allowed people to buy them in cases and forgot us WIC moms rely on those to feed our kids. They didn't put a limit on them. Thanks to your help i can now get my daughter formula and pay for it. Your angels doing Gods work.

AndiC

Hello. I submitted my expense report on the 20th and haven’t heard anything. Is there a way to check if this was submitted correctly? Thank you in advance!!

Jason Li

Hi @Skysmom - thank you for the kind words, we really appreciate it!

@AndiC - welcome to the Community! If your Report has been submitted under the Hunger Policy and is in the processing status, then you've submitted it correctly. Please keep in mind that our team have received a large volume of reimbursement requests, so it may take a few days to receive a response.

LaShanda

April Bekkala

@LaShanda I'm happy to help with any questions you have! Are you trying to load your receipt to your Expensify account?

Missfee

I just want to thank you all for helping us in this time of need. Prayers for everyone 🙏🙏🤞❤️❤️

AndiC

hi Jason! Apparently my report was submitted as a normal expense and not under the hunger policy. The auto concierge has been trying to tell me steps to get it fixed, but Im unable to using safari on an iPhone. I don’t have a computer. Is this something that can be fixed an admin, by chance? I’m thoroughly confused every tome the concierge issues another set of instructions. Any help You could offer would be much appreciated!! Thank you again!!

Zany Renney

Hi @AndiC

I looked into this for you but I can see that you do have Report that has been submitted to the Hunger Policy.

I see that your report is still being processed -- that means that our team is reviewing the report.

As you can imagine, there are thousands of families in need right now, so we're processing all reports in the order in which they were received.

Hang in there, we'll do our best to get your reimbursement to you as soon as possible!

Jami82

I've been in processing for a almost a week. I know everyone is busy but does it take this long? I've seen others that submitted the same day and already got theirs.

Missfee

Too .much of a hassle. They require you to do too much. As soon as you think you're done they require you to do something else

Jeremy Boniface

@Jami82 We're still backlogged, so it is taking us some time to get to everyone. If you want us to double-check to make sure everything was submitted correctly, please reach out to [email protected]!

Jami82

@Jeremy Boniface, I have contacted them and got nothing back.

AndiC

Zany- thank you for your quick reply! Through trial and error, I was able to successfully submit my report about an hour after I requested help here on the forum. I am relieved to know that I did it correctly, though! Thank you for checking and I appreciate all your help!! Have a great weekend :)

Missfee

Can someone please check my account and see if it's completed

Jason Li

@AndiC - glad to hear that Zany was able to help!

@Missfee - I went and checked your submission and it looks like it's in the Processing status, which means the next step will involve our team reviewing it. Please note that reimbursements are limited to $50 though!

MichelleMDorsey

Do I have to purchase a subscription to get help? I am having a terrible time trying to figure out how to do this.

Cortney Ofstad

Hi @MichelleMDorsey! Sorry to hear you are having trouble! I recommend reaching out to [email protected] expensify.com, so our team can take a look at your account and provide you with specific next steps to get this corrected!

If you have any other questions or need anything else in the meantime, please let me know!