Expensify is not loading down expenses for some months on my AMEX Card

VicPE Expensify Customer Posts: 3 Expensify Newcomer

I already made a report for January 2019. I reviewed the report and some large expenses were missing. So I went to the AMEX site and they were there.

So I went to expensify "Expenses" inquiry and set filter for jan-01-01 to jan-01-31 and I get "0" expenses. Nada Nothing.

I tied refreshing download but I still get Nada Nothing.

Has anyone else had this problem?

What Am I doing wrong?