Expensify is not loading down expenses for some months on my AMEX Card

VicPE
Expensify Customer Posts: 3 Expensify Newcomer
in Day to Day
I already made a report for January 2019. I reviewed the report and some large expenses were missing. So I went to the AMEX site and they were there.
So I went to expensify "Expenses" inquiry and set filter for jan-01-01 to jan-01-31 and I get "0" expenses. Nada Nothing.
I tied refreshing download but I still get Nada Nothing.
Has anyone else had this problem?
What Am I doing wrong?
Answers
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Greg Schroeder Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 65 Expensify Team
Hi @VicPE, thanks for reaching out! I noticed you wrote a similar post here. Check out Jeremy's response there and get in touch with us via [email protected]! We'd be happy to dig in through a non-public medium. 👍