Missing Portions, sometimes entire month of Downloaded Expenses

VicPE
Expensify Customer Posts: 3 Expensify Newcomer
in Day to Day
I already made a report for January 2019. I reviewed the report and some large expenses were missing. So I went to the AMEX site and they were there.
So I went to expensify "Expenses" inquiry and set filter for jan-01-01 to jan-01-31 and I get "0" expenses. Nada Nothing.
I tied refreshing download but I still get Nada Nothing.
Has anyone else had this problem?
What Am I doing wrong?
Answers
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Hey @VicPE Thanks for reaching out! I think this inquiry would be best resolved via Concierge so we can discuss the specifics without exposing any sensitive information to the forum. You can get in touch with Concierge via [email protected].