We were unable to validate your company's ownership of this bank account. To complete your company's bank account validation, we'll need to get on a 3-way call with you and your bank
Yes, that looks like a legitimate request to me, but it's hard to say without looking at it directly. I'd recommend reaching out to [email protected] in a separate thread, and we can look into it for you!
Ok, I sent in a request to concierge. Here is the full message:
We were unable to validate your company's ownership of this bank account. To complete your company's bank account validation, we'll need to get on a 3-way call with you and your bank. For more context into this security measure and what to expect on the call, please review our help page.
To schedule a call, please select an available time from the Expensify Fraud Prevention Team's Calendar here. Please note, HSBC will not verify any information without prior knowledge and permission from a signor on the account, so we will not be able to call their general customer service line.
Yes, that looks like a valid message to me.
Did the client enter wrong information to receive this type of response?
@brownty1221 - yes that can sometimes be what has happened! In any case, our Fraud Team will work with the client to resolve this.
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