Expensify.org/hunger reimbursement: Report in a Closed state

Sheena TrepanierSheena Trepanier Expensify Success Coach - Admin Posts: 1,320 Expensify Team

When your report is Closed and/or the Category is missing

If your report is Closed or your can't find the right category to apply to the expense and looks like the image below, please scroll down to the correction steps section and follow the steps there.

Correction steps:

Changing the report's policy and coding the expense

  • Log into your Expensify account using your preferred web browser
  • Head to your Reports page and click on your report,
  • Click on the Undo Close button,
  • Next, click on the Policy dropdown at the top right of the report and choose the Expensify.org/hunger policy. If you do not see the Hunger policy, you are not a member of the policy.

[NEW] We're no longer accepting new participants as our focus is on reimbursing existing claims. Thanks for your understanding!

  • Now, click on your expense to open it to correct the category.
  • Select the correct category - Volunteer reimbursement - and the correct Class - Expensify.org/hunger, then Save the expense.
  • Lastly, click the Submit button or wait for our system to automatically submit your report later tonight.

Once your report looks like the picture below, you're report is ready.

Please note: We have a staggeringly high volume of reports being submitted each day and are working through them as quickly as we can. It is normal and expected for your report to stay in the processing state for multiple days as we work through our queue. Please be patient, we are working towards your report as you read this.

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