Tips for understanding the status of your reimbursement report

Sheena TrepanierSheena Trepanier Expensify Success Coach - Admin Posts: 1,320 Expensify Team

We're seeing a lot of questions about the status of your report and when you will be reimbursed, so we wanted to take some time to address this.

  1. We are a small team, trying our very hardest to help as many people as we can as quickly as we can. We can't do it automatically, we can't do it immediately, but we're working 24 hours a day towards helping the SNAP families who need it. If you haven't gotten a reimbursement yet, we're making our way down the list and towards your submission, please be patient and understand we're really trying our best.
  2. If you don't know where to start, START HERE. There are step-by-step instructions on creating your expense, submitting your report, and receiving your reimbursement. It's very important that you follow the steps exactly.

Report status and what it means

If you've submitted your report and want an update, you can tell the status of your reimbursement based on the state at the top of your report. Below each report state is covered and what it means.


A report in the open state hasn't been submitted. Your report needs to be submitted in order to be eligible for reimbursement. Follow the steps here to submit a report.

Your action needed: Submit the report.


A report in the processing state has been submitted and no further action is needed on the report by you. Reports in this state are in our queue and waiting for the Expensify team to review and reimburse. The only thing left to do is be patient, we're working towards your report as fast as we can.

Your action needed: None.


An approved report is automatically reimbursed, so you should never see this state. If your report is in this state, please email [email protected] and we can help figure out what is happening.

Your action needed: Reach out to [email protected]


A report in the reimbursed state means it was approved and we've triggered the funds to be send to your personal bank account (deposit account). It takes 1 business day to reimburse funds, so if your report was reimbursed on Tuesday you should receive the funds on Wednesday. However, if the report was reimbursed on Friday, you should receive the funds Monday.

Your action needed: None


A report in the closed state was not submitted correctly. In this case, we have covered the steps you need to take in this post. Follow them completely and reach out to [email protected] if you cannot submit your report.

Your action needed: Follow the instruction here.

Lastly, check to make sure you've added your personal bank account so we know where to send the funds. Without your deposit account on file, the report cannot be reimbursed. Full instructions on adding your bank account are found here.

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