Having problem getting new user signed in

bcs_alliance Expensify Customer Posts: 4

I have a user getting the error: “not assigned to a role”.  I’ve had two users now getting his error trying to log in for the first time. They DO have a role of “Employee” in Expensify. For the first person with this problem, I deleted their account and recreated it exactly the same and they were able to log in. For this second user, that hasn’t worked.