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Fuse_Universal_1 Expensify Customer Posts: 3


I am having trouble exporting some expenses and keep getting the below error?

The report was attempted to be exported to an invalid account (internal ID 114). Please ensure that the account you are exporting to (for both Journal Entries and Expense Reports) is a valid and active one.

Can anyone offer any support on how to fix this error

Best Answer

  • Matt Moore
    Matt Moore Expensify Customer, Expensify Success Coach - Admin, Expensify Team Posts: 129 Expensify Team
    Accepted Answer

    OK, no worries! For this particular error, Expensify cannot create a new employee/vendor record for the report submitter, and when this issue appears, it is due to the permission values of the user who is connected in NetSuite.

    Please could you send us an email at [email protected] and reference this community post's URL? We'd need to take a closer look at your permissions set up in NetSuite, and for privacy reasons, it's best to troubleshoot there.