Account Error

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Fuse_Universal_1
Fuse_Universal_1 Expensify Customer Posts: 3 Expensify Newcomer
in Advanced Admin Controls

Hello,

I am having trouble exporting some expenses and keep getting the below error?

The report was attempted to be exported to an invalid account (internal ID 114). Please ensure that the account you are exporting to (for both Journal Entries and Expense Reports) is a valid and active one.


Can anyone offer any support on how to fix this error

Expensify error.PNG


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Answers

  • Michelle Niemi
    Michelle Niemi Expensify Team Posts: 104 Expensify Team
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    HI @Fuse_Universal_1 To troubleshoot this error, please verify that the account (Categories) Office Supplies is valid under the Fuse Universal LTD subsidiary. Also, please verify that the role assigned to finance@ has the ability to create an employee. This can be avoided if you first set Phil's employee account to have the same email that is linked to his Expensify account. If you need any further assistance, please reach out to concierge@expensify.com.

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