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How-to: Cancel your Monthly Subscription

Sheena Trepanier
Sheena Trepanier Approved! Accountant Posts: 1,361 Expensify Team
edited August 2020 in How-to Docs

You can cancel your Monthly Subscription with Expensify in multiple ways.

From the website

Follow the steps below to cancel a Monthly Subscription started via the website or Android app.

  1. Log into your account using your preferred web browser (ex: Firefox, Chrome, Safari)
  2. Navigate to Settings PoliciesIndividual Subscriptions
  3. Click the Cancel Subscription button to cancel your Monthly Subscription

Please note: Your subscription is a pre-purchase for 30 days of unlimited SmartScanning. This means, when you cancel you do not get a refund and instead get to use the remainder of the month of unlimited SmartScanning you purchased.

From your iTunes

If you signed up for the Monthly SUbscription via iOS and you iTunes account, you will need to log into iTunes and locate the subscription there in order to cancel it. The ability to cancel an Expensify subscription started via iOS is strictly limited to your iTunes account.

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