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Unable to sync custom record from Expensify to Netsuite

VikramJ Expensify Customer Posts: 1

Error description :

The following errors were encountered when syncing NetSuite data to Expensify, please try again later. Error encountered when querying NetSuite for 'CustomRecord': {An unexpected error occurred. Error ID: k9m846qt15zcj1rf2mh01}

Field I am trying to sync -

Config in Expensify Connections :

What am I missing here? Anyone has encountered this issue before? Please help.


  • Sheena Trepanier
    Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team

    Hi @VikramJ - thanks for posting! I see you're actively troubleshooting this with my team members via Concierge and I don't want to derail that at all.

    If you wouldn't mind sharing the resolution on this thread once you've worked it out with Concierge, I'm sure it would help anyone experiencing the same behavior in the future.