FinancialForce Connection stuck on "Loading Data"

bkonopaske Expensify Customer Posts: 2 Expensify Newcomer


I am attempting to make a connection to a FinancialForce PSA sandbox. I have installed the latest package and followed all instructions related to my PSA resource to ensure I can integrate. When I attempt to connect to our developer sandbox (small amount of project data), the connection works perfectly.

When I attempt to connect to our full sandbox with a large number of projects, I get stuck at the sync step in the screenshot "loading data". It keeps spinning for ~8 minutes and then gives an error "Cannot connect to FinancialForce".

Is it possible there are data limitations here? Or has anyone experienced this? Thank you!