QB Desktop sync for credit card only showing on the line item

ScoboaScoboa Expensify Customer Posts: 1

Hi! I have Expensify setup to sync to QB Desktop and carryover the class, job and vendor info for expenses. The sync comes through great on the QB line item, and all fields are populated, but when you open the expense, the header only fills in the amount and reference, no vendor or class. Because of this, the expense doesn't show up on reports with the class or

vendor listed, even though the line item itself has these things filled in. How do I make this populate correctly?




Answers

  • Jason LiJason Li Expensify Team Posts: 171 Expensify Team

    Hi @Scoboa - welcome to the Community! If you want the payee field for Credit Card expenses in QuickBooks to show the merchant name, a matching Vendor must exist in QuickBooks. Expensify looks for an exact match when exporting and if it can't find a match, the payee gets mapped to a Credit Card Misc. vendor.

    Your Classes should also import into Expensify from QuickBooks as Tags. Did you select a Tag when the expense was created?

    Feel free to write in to [email protected] and we'll be happy to assist further!

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