Introducing Concierge Travel!

Jason Li
Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 231 Expensify Team
edited November 2023 in Product Updates

As the world slowly begins to recover from the effects of COVID-19, we understand that some people may need to travel again for work. Expensify is making it easier and safer for business travelers through an exciting new feature: Concierge Travel.

What is it?

Concierge Travel is like having an assistant in your pocket - just tell Concierge where you need to be, and we’ll book your flights, hotels, and car rentals for you in one simple chat.

For individuals, Concierge remembers your preferred airline, seat, and hotel as well as your frequent flyer, TSA PreCheck, and loyalty numbers so you can sit back and relax. Company admins can customize their company rules and determine flight class, hotel rating, and other group-wide preferences. Admins can also create travel summary reports for visibility on where and when employees are traveling.

How does it work?

Start a new chat with Concierge on the Expensify mobile app or on the Expensify website and tell us where you’d like to go. It’s that easy!

Concierge Travel is exclusively available to Expensify cardholders. 

When a user books travel we will add the receipt to their Expensify account, we will send them a reminder of their upcoming flight the day of the flight, and they will get an email that includes their receipt and itinerary.

Complimentary Global Rescue

With each round-trip flight booked with Concierge Travel, we’re also offering free access to Global Rescue so you can travel with peace of mind. Domestic travelers will get field rescue, medical and security advisory, as well as emergency transportation, while international travelers get all of that plus a detailed health and security assessment for their destination country.  If you are traveling to a city or country that has any COVID-related restrictions, Concierge will let you know before finalizing your booking.

Not an Expensify cardholder? Sign up for free to enjoy exclusive benefits, including Concierge Travel!



• FAQ: What is Global Rescue?


  • CaptainMarcus
    CaptainMarcus Expensify Customer Posts: 1
    1. How do you get it to avoid middle seat booking?
    2. How do you get it to prioritize first class (some people are too tall/wide for coach)?
    3. How do you get it to prioritize placement in the plane (some people prefer to be in the front, some in the middle, etc.)
    4. How do you get it to book trains (some travel doesn't make sense on a plane because it's less than a few hundred miles)?
    5. How do you get it to prioritize certain airlines (goes to frequent flyer)?
    6. How do you get it to avoid certain plane types (most won't be flying old, long-past-retirement plane models)?
    7. How do you get it to avoid Frontier (nickel and diming, terrible service, old planes, etc.)?
    8. How do you get it to book at certain hotel chains (contract)?
    9. How do you get it NOT to book at other hotels (cost)?
    10. How do you get it to book co-workers together (close seating on plane, close hotel rooms, one rental car per trip, etc.)?
    11. How do you get it to allow exceptions to rental car rules (for this trip 6 people are traveling so an SUV is appropriate, for this trip two people are traveling but the amount of luggage warrants a luxury vehicle, etc.)?
  • Nicole Mendonca
    Nicole Mendonca Expensify Customer, Expensify Team Posts: 132 Expensify Team

    Hi @CaptainMarcus! Great questions!

    One thing to note is that Concierge will be doing the booking for you, so if you have any specifications (first class, aisle seat etc) you just need to say! If there is a certain airline you'd like us to avoid for you, just tell us that once, and we'll make a note so that you don't need to tell us every time you need a booking.

    Hope that helps!

  • Tim_Henderson290
    Tim_Henderson290 Expensify Customer Posts: 4

    I am told that this service only books COVID Clean Hotels. How about airlines? I have heard some airlines are not practicing any safe distancing still.

  • Greg Schroeder
    Greg Schroeder Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 65 Expensify Team

    Hi @Tim_Henderson290 - great question! I checked in with the team and we don't specifically have a filter for COVID-safe airlines just yet, but it's something we're looking into more deeply.

  • Malini
    Malini Expensify Customer Posts: 1


    Since this great option is only for Expensify cardholders, is there an alternative option for a company that is not using the expensify credit card. Unless I am mistaking, this option is not available in Canada


  • Matt Cole
    Matt Cole Expensify Customer, Expensify Team Posts: 70 Expensify Team

    Currently, the Expensify Card is only available to companies that have a US bank account as well as US documentation, but it is in our plans to launch it internationally!

  • Katie_B
    Katie_B Expensify Customer Posts: 1

    Once travel is booked how do you manage your reservation. can you go directly to the airline or hotel website to change your booking?

    Can you specify flight times and layovers when booking?

    If it can't find a flight matching your criteria will it book you anyway?

    Can you be specific with flight times, layovers, and hotel?

    Book me on an American airlines flight from Philadelphia to Chicago between 7:30am and 11:00am EDT on September 15th with a window seat and no layover, and return on September 19th after 4pm with no layover. Book my hotel at the Chicago O'hare Hilton with two queen beds.

  • MelissaMW
    MelissaMW Expensify Customer Posts: 1

    Is there a FAQ about how Expensify Travel works? I need to see more than the short post showing a screenshot of a single concierge chat request.