How do I downgrade my subscription to the free version.

mike_in_wisconsin Expensify Customer Posts: 1
edited May 2021 in Day to Day

I currently have a paid subscription but my use is simple and I could get by with the free version. How do I do this and keep my data.

Best Answer

  • Amanda DeWitt
    Amanda DeWitt Expensify Success Coach - Admin Posts: 83 Expensify Team
    Answer ✓

    Hey @mike_in_wisconsin

    It looks like you’ve committed to an Annual Subscription which isn’t over yet. You’ll need to see out this subscription before you can either switch to the Pay-per-use option, or downgrade your account completely.

    You can find your current renewal date from the Settings > Policies > Group > Subscriptions settings beside the Auto-Renew toggle. As long as this toggle is off, your subscription won’t renew and you’ll be able to carry on billing at the Pay-per-use rate, switch your policies to Collect from Control or just delete your last policy then if you’re leaving us.

    You can read more about Expensify’s Annual Subscriptions here. Let me know if you have any further questions.

    Feel free to write into Concierge directly if you would like to discuss further!