Expensify Sync Manager not working with Quickbooks Desktop

Brooks_B

Hi,

I have been using expensify sync manager to connect to quickbooks desktop 2017 for over a year, and it has been working great. Today, when I try to connect, I get the typical connection error which tells me to check that quickbooks is running and to click edit and save on the connection token.

I have tried editing and saving the token, and I have tried uninstalling and re-installing the sync manager. The status says "Logged in" but does not say connected.

Any help is greatly appreciated.

Thanks

Al Garces

Instead of updating the QuickBooks side first, I’d suggest starting by disconnecting the Policy in Expensify. After, begin the process to get a new token. Please confirm if this addresses the issue, and only one Sync Manager is running.

If we need to look into this further, it might be easier to discuss via email or start a conversation with our team. We will be looking out for your response.

Brooks_B

Thanks,

I have started a chat with your team and am awaiting a response there.