when the card holder submit their expenses they get the following message. how to solve this?

Abbi

Lauren Schurr

Thanks for reaching out, @Abbi! This indicates that the user has Scheduled Submit enabled on either their Group policy or Individual policy.

• Personal Scheduled Submit is found under Settings > Policies > Individual > [Personal Policy Name] > Reports > Scheduled Submit 
• Company Scheduled Submit is found under Settings > Policies > Group > [Company Policy Name] > Reports > Scheduled Submit 

Let me know if you have any other questions about this!

Abbi

Thank you & I followed the above link and I found the scheduled submit is enable and How often expenses submit is Daily. so do I have to go to individual to apply this?

Thanks

Lauren Schurr

@Abbi - Scheduled Submit can be enabled at the Group level or Individual level. If you disable it at the Group level, each user will need to make sure to turn it on at the Individual level if they don't want to use it.