the new AMEX connection says it is not available for our card

sbenoit

Your Card is not eligible to link with your Expensify account. For more information, please call the number on the back of your Card. You are now leaving American Express and returning to Expensify, where all use is governed by Expensify's terms and conditions and subject to its privacy and security policies and practices.

We are unsure as to why this is happening, the other connection works fine.

Sasha Kluger

Hi @sbenoit - the best way to troubleshoot specific card errors like this is by reaching out to Concierge. I see that you are already working with Concierge on this error, so you're in good hands!