Export to NetSuite not using the correct account

Maria_Cloudoingood1

This is an issue for Chase credit cards linked to NetSuite accounts. There are no export errors being reported but expenses reports for multiple people are not going to the account that the card is mapped to in NetSuite but to a suspense account.

We have tried resaving the mapping details in NetSuite but the problem continues to happen.

Up until recently this has been working correctly.

What could be causing the issue?

Nicole Mendonca

Hi @Maria_Cloudoingood1! Thanks for getting in touch. Can you please email concierge@expensify.com, or live chat with us within Expensify? I'll need to know which policy you're referring to as you have a few, as well as a report ID. Thanks!

Maria_Cloudoingood1

Hi Nicole, thanks for that feedback. Will do as you have suggested now.

Cheers