Silicon Valley Bank stopped syncing to Expensify

Pittman

I am so frustrated! My Silicon Valley bank card was syncing to my expensify account. It stopped working a few weeks ago and I am not able to resync. Has anyone else had this problem? Do you have a fix? HELP! It's the end of the month and I may have to do it all manually!

Thank you!

Sasha Kluger

Hi @Pittman - can you writing Concierge through the in-app messenger or by emailing [email protected]? We can help you troubleshoot your SVB connection there.

Pittman

I tried that already. They were not able to help.

Sasha Kluger

@Pittman what did they tell you? Since this is a public forum, I'm not able to help with any account specific troubleshooting, and Concierge is really the best avenue for those sorts of questions and issues.

Pittman

This is ultimately what they said. My frustration is because it worked at one time. Also, others in my company are not having this problem.

" The SVB Direct Connect connection is working for most users, however the other connections are down for some users.

The very best way to connect with SVB is always via a commercial feed. The bank makes this super easy and most of our users who bank with SVB has this type of connection."

Sasha Kluger

Hey @Pittman - I understand the frustration. Unfortunately, individual bank connections can break if changes are made on the bank side. The good news is that your card is a company card, and so we have two connection options that are much more stable.

You can learn more about both options from our Deep Dive: Company Credit Card Import options guide. Specifically, this help page outlines how to set up a direct Commercial Card feed from MasterCard, and this help page outlines how to connect your SVB cards through a direct company card connection. These are both our most stable credit card connections, and SVB is supported by both options.

Pittman

This is ultimately what they said. My frustration is because it worked at one time...what changed? Also, others from my company are not having this problem.

" The SVB Direct Connect connection is working for most users, however the other connections are down for some users.

The very best way to connect with SVB is always via a commercial feed. The bank makes this super easy and most of our users who bank with SVB has this type of connection."