Quickbooks connection not available...how to resolve?

MichelleAndrade Expensify Customer Posts: 1 Expensify Newcomer

We're trying to get two Expensify users with different policies and separate credit card accounts synced Quickbooks desktop. One user we were successfully able to sync to Quickbooks and pull in vendor and chart of account info and map. With the other user, Quickbooks is not an option on the connections tab. How to do we resolve this?

Also, how do we designate which GL account in Quickbooks should be used for each user's credit card account?