Errors when trying to export to QuickBooks

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Vision_DD1
Vision_DD1 Expensify Customer Posts: 1
in Day to Day

We are getting this error when attempting to export to QuickBooks. How do we resolve this issue?

Expensify Error When Trying to Export a Receipt to QB 8.11.20.png


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  • Jason Li
    Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 229 Expensify Team
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    Hi @Vision_DD1 - welcome to the Community! I've come across this error message a couple of times, and have managed to resolve it by having the user disconnect and reconnect their Policy to QuickBooks to generate a new token.

    Could I get you to write into concierge@expensify.com so we can have a look at your logs, before we have you disconnect your Policy?

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