I received the following error message below, however I've confirmed that this GL account exists in QBO. We've also used this account hundreds of times before and never received this message. Please advise!
Hi @CradleAccounting! Welcome to the Community!
This error occurs when the
on a report has been deleted or inactivated within QuickBooks Online. Can you please check all of the above fields on the report are still active in QuickBooks?
If so, please write directly into Concierge or email [email protected] so that we can assist you personally. 😊
Looking forward to hearing how you get on!
Unfortunately, I've already tried these steps and didn't find a resolution. I've reached out to Concierge for more help. Thank you.
Thanks for giving that a try, @CradleAccounting!
The best next step is to reach out to Concierge to gather some more specifics about what is happening and what report is affected.
I see you reached out to Concierge on the 14th of October - can you follow up with Concierge with more details about which report is linked to the error so we can continue investigating this for you? Thank you!
©2008-2023 Expensify, Inc.
©The Expensify Visa® Commercial Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may not be used at all merchants that accept Visa cards. Apple® and the Apple logo® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.