Expensify wont sync billable transactions

TWReid Expensify Customer Posts: 1 Expensify Newcomer

We are getting an error message when trying to sync Expensify transactions to Quickbooks that we have never seen before. It says "Billable transactions require an associated customer/job. Please tag all billable transactions before exporting to Quickbooks again".

However all billable transactions are under a report that is tagged to a customer and job. We are able to sync QB to expensify so we can see that the jobs are there. But when we try to export reports/transactions to QB for filing, it gives us the above error message.