Option to Disable Invoice Feature

sfdamon

We only use Expensify for expense reports. With hundreds of employees across the world in our Expensify account the option to create an Invoice is confusing, can lead to delayed reimbursements and, worst case scenario, a customer invoice created by mistake. Contacting support I was told there is no way to disable invoicing, which creates yet another reason why we're looking for another expense management platform.

Christina Dobryzynski

Hi there, @sfdamon! Thank you for reaching out about this and sharing some insight into how your company is using Expensify.

We have some built in restrictions for users at the domain level, I wonder if maybe adding an option to prohibit users from creating an invoice at the Domain Group level would be helpful.

Here's a support article with the current restrictions that can be set at the domain level, can you take a peek and let me know if this something along these lines could be an alternative option apart from disabling invoices. Thanks!

sfdamon

Hi @Christina Dobryzynski. Thanks for the response. Unfortunately the Domain Group options don't currently offer any restrictions related to Expensify's invoice feature.

Christina Dobryzynski

Thanks for the follow up @sfdamon! Sorry, my last response wasn't super clear.

You're correct, we don't have any built-in restrictions for invoices in our product.

I was brainstorming another possible solution to your proposal of disabling invoices - I wanted to see if you thought the idea of adding domain level invoice restrictions would help your company. Let me know what you think!

sfdamon

@Christina Dobryzynski: Domain level restrictions for invoices would be better than nothing, though Domain restrictions can be problematic if you don't have all users on the same domain. I would prefer that this be handled at my Expensify account level. Many software platforms would treat this type of functionality as a module which could be enabled/disabled for our entire account.

Cortney Ofstad

Hi @sfdamon!

Thanks for responding and providing additional context! I've passed this feedback along to our team, and I apologize for any hassle that this has caused!

If you have any other questions or need anything else, please let me know!