How to remove the reimbursable vs non-reimbursable split in some expense reports?

AccAU2020

Hi,

Please see attached screenshot of the reimbursable vs non-reimbursable split seen at the top right hand corner of one of the employee's reports. This is preventing me from exporting the report into Xero.

Other reports under this same policy do not have this issue. Please advise how this can be resolved.

Thanks!

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Christina Dobryzynski

Hi there, @AccAU2020! The first thing I'd check is to see if the Xero connection has recently been synced.

To check, go to Settings > Policies > Group > [Policy Name] > Connections and click the Sync Now button. Once the connection is updated, please try again to export the report.

Let me know if anything comes up!

AccAU2020

Hi Christina,

Thank you for the prompt response. I have just re-synced the Xero connection, but the issue still persists. Please refer to the attachment for the error message that pops up when I try to export the report.

I am not sure why a particular expense is even marked as reimbursable. Is there a way to change the settings such that all expenses will be deemed reimbursable?

Thanks!

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