Would it not be a good idea to have a backup credit card on file for Expensify
I have had to “re-join” Expensify several times over the past two years because the credit card used for my account was invalid due to being re-issued after some fraud or other incident.
I have had to “re-join“ Expensify several times over the past two years because the credit card used for my account was invalid due to being re-issued after some fraud or other incident.
I think it would be a good idea to have a back up card available on the account for payment and not have the aggravation of restarting. It would also be thoughtful to notify our customers that a card had been declined.
Answers
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Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 231 Expensify TeamHi @VeniceBill - I'm sorry to hear of your experience with Expensify! If you've got a Policy in place, and your credit card is declined by Expensify, your account will be essentially "paused" or "frozen" - we won't remove any of your data or delete your Policy.
It's a relatively simple process to get back up and running - you can either click on the warning banner at the top of your account on the Expensify website, or navigate to your Account Settings, then Payments to resolve this.
