How do I get a response on Concierge for an urgent matter?

KatieD

We are setting up a new VCF card feed and our Bank partner needs a contact to speak to at Expensify to resolve the issues. I have messaged Concierge for couple days now and no response. I have no way to get in touch with anyone on time sensitive matters.

Jason Li

Hi @KatieD - welcome to the Community! I'm sorry to hear that you haven't received a response yet.

Concierge is staffed by our worldwide support team, and we're usually able to answer customer queries quite quickly. Would you mind emailing us again at [email protected], and CC'ing in your bank partner?