How do I get a response on Concierge for an urgent matter?

KatieD Expensify Customer Posts: 1
edited November 2020 in Day to Day

We are setting up a new VCF card feed and our Bank partner needs a contact to speak to at Expensify to resolve the issues. I have messaged Concierge for couple days now and no response. I have no way to get in touch with anyone on time sensitive matters.


  • Jason Li
    Jason Li Expensify Success Coach - Admin, Expensify Team, Expensify Student Ambassador Posts: 229 Expensify Team

    Hi @KatieD - welcome to the Community! I'm sorry to hear that you haven't received a response yet.

    Concierge is staffed by our worldwide support team, and we're usually able to answer customer queries quite quickly. Would you mind emailing us again at, and CC'ing in your bank partner?