Vendor Importing as Cardholders Name in NetSuites

Heather_87

Hi,

We have NetSuites as our accounting software and have it set up to auto-sync in NS when a report is approved. The credit card transactions come over as single line journal entries. When this happens, the vendor (Name, as called in NS) is coming over as the cardholders name instead of the vendor. Below are examples. This is causing issues when I as the Accounts Payable Manager needs to search by vendor if they have been paid. I am wondering if this is going wrong on Expensify's side or NetSuite's.

Journal Entry with cardholder as name.

Journal Entry on how we need it to look

Any help with this would be greatly appreciated.

Sara Jacobson

Hi @Heather_87 👋

Were these expenses on a report submitted by tengland@? If so, you need to remove the report submitter email from that vendor.

Heather_87

No. We use single-line journal entries.

Stevie LaFortune

@Heather_87 I think we'll need to troubleshoot this more. Please reach out to concierge@expensify.com with a screenshot of the vendor and these details to we can look into this more.