Attaching PFD copy of a receipt

One of our employees has to attach copies of receipts on all the credit card charges that were imported into Expensify. When she tries attaching the file, or dragging the file into the expense, she gets the message "Oops....an error has occurred! We couldn't upload your file. It might be corrupt or have illegal characters in it."

Is there a change in the format that the receipts have to be in?

Thanks

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