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Your 'support' helped me go from 'a small question' to a complete disaster of data - how is this OK?
My .csv file wouldn't upload Tuesday night. I contacted customer support. They were not helpful. Wednesday morning it had uploaded 3 times. I asked how to undo this. In the 7 hours of 'chat' they told me to 'unassign' cards and reassign (amongst many other ignorant and antagonistic chats. That resulted in more duplications. None were able to be deleted. I had all employees painstakingly create reports to sync with Quickbooks. End of day Thursday I tried to sync. There were multiple error messages that I 'chatted with' 1.5 hours later it seemed that it had actually synced. Friday midday I went into QuickBooks to check only to find that it had corrupted the data for two MONTHS. The final 5 hours on chat were incredibly rude with BAD advice that made things worse. Then I had to hire the outside accountant to fix it inside of QuickBooks and that took 3 hours