My user gets an error message when trying to add a copilot

jtravale Expensify Customer Posts: 1 Expensify Newcomer

The error was, "Restricted account setup.." I had to leave his office abruptly, so couldn't get it all. The ironic thing is that it told my user to contact me. LOL. not sure what would block the setup. Anyone else had this issue?

Best Answer

  • Sheena Trepanier
    Sheena Trepanier Expensify Team, Approved! Accountant, Expensify Student Ambassador Posts: 1,362 Expensify Team
    Answer ✓

    Hello @jtravale, I'm sorry for the radio silence here. I see you were working with my team member John on this, and it looks like things have been resolved.

    If this is not the case please let me know!

    For context and future troubleshooting, the intended copilot did not have an account yet, so we couldn't set the invitee up as a copilot.