Not able to see all expenses

Erin_Watson1
Erin_Watson1 Expensify Customer Posts: 1
in Day to Day

Hello, I have co-pilot access to my account, however I am not able to see all the checks that have been scanned in. Could you help me understand why this is?

Thanks,

Erin Watson

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Answers

  • Jenna Hay
    Jenna Hay Expensify Customer, Expensify Team, Expensify Student Ambassador Posts: 73 Expensify Team

    Hi @Erin_Watson1

    Some questions to get a better idea of what is going on:

    1. Are you adding the images to your own account or to that of the person you are a Copilot for?
    2. How are you adding the images (email, mobile app, etc)

    Perhaps you can walk me through the process you are doing so I can figure out where it might be going wrong?

    We can also chat and troubleshoot in real time if you click the message button within your Expensify account 😊

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