Failed Capital One auto-sync to QuickBooks
Similar to another thread (https://community.expensify.com/discussion/7534/capital-one-outage), we continue to have difficulty syncing our Capital One cards to QuickBooks. Over the past 6 months, the failed Capital One connection has happened 3 times. Each time, the error message states:
Expensify auto-sync failed for QuickBooks integration. Refresh token is no longer valid, need to renew credentials.
We have a single Capital One account (one login with a single set of OAuth credentials) with multiple cards for different people in our organization. This seems a very typical small business scenario.
The Expensify team has given us 3 solutions but none of them have worked more than a month. The latest (4th) explanation from Expensify is that we cannot have different TYPES of Capital One credit cards, which seems a ludicrous explanation. We could not find an FAQ that defines such a rigid compatibility structure. We are concerned that Expensify's backend system can’t separate the credit cards correctly.
Is anyone else having this export/sync issue with Capital One?