I need to talk to someone on the PHONE
I have just taken over as the controller for my company.
The company has had a massive restructuring and all the previous admins to the account are no longer here.
I need to talk to our initial account manager and also obtain the initial contract and I have literally been talking to the "concierge" all day and every question I ask they just send a link to a new article on "how to"
Our account needs a MASSIVE cleanse due to a restructuring and one 30 minute phone call would help everything. I've literally been talking to the same concierge person for 7 hours today and has been completely unhelpful.
If I can't get some basic customer service I will not be renewing for 2021