Support heic file format

Expensifyissocialist

50 percent of expensify users are iPhone users, yet expensify does not support the iPhone image file format which is heic. Thoughts?

Keywords: Hello, There was an issue SmartScanning your PDF, sorry about that! Please try again later. Adios! – Concierge

Rachael Hopkins

Hi @Expensifyissocialist are you using the iPhone app to SmartScan your receipts? If you have already taken the image with your iPhone you can upload from the gallery. I am an iPhone user myself and have never had issues with adding receipts via the app.

expensifyrsocailist

Hi, the issue arises when you email the images from an iPhone to expensify. I had 20 receipts rejected in a row because they were from an iPhone. Please try it yourself. HEIC is not supported, and this is an outcry. 50% of smart phone users are iPhone users in the US.

Matt Moore

Hm, @expensifyrsocailist could you try turning off the "Live" setting when you're taking photographs?

Again, the best method of SmartScanning is in-app.