What happened to the option of reimbursing expenses outside of Expensify?
I used to be able to change a report from Approved to Reimbursed by choosing a dropdown from the Reimburse button. There were 3 options there and one was to reimburse outside Expensify and just change the status of the report from Approved to Reimbursed. That option is gone as of today. I was just doing reimbursements yesterday and today it's gone. How do I proceed? How do I change the report status?
Best Answer
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Hey @Heidi
I think I see the confusion now. The Reimburse button directly inside reports has changed its behavior. This is not intentional and we're investigating how to fix it.
In the meantime, let me offer you a different method! Go to your Reports page and checkmark the reports you wish to action. You'll see a Bulk Actions button pop up in the top right corner. Click that and you'll see Mark As Reimbursed. This is the same manual reimbursement notation you used to use before, just in a different spot.
I hope this helps! Please let me know if you have more questions.
Answers
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Hi @Heidi
Indirect approval is still an option for all Expensify customers. I would double-check your policy settings to ensure that your policy has "indirect reimbursement" selected. I see that you have multiple policies. If you would like a more personalized response to your inquiry, please message us at [email protected] and we can go over your account in more detail. Cheers!
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We have Indirect selected under each of our policies. Is there another issue somewhere?
