Clearing Account and Liability Account Issues

mparker Expensify Customer Posts: 3 Expensify Newcomer

We recently have had issues with the QuickBooks Online and Expensify connection, in that the journal entries that remove the expenses from the clearing account and the liability account are not being automatically created. These were happening up until November month-end, and we had to manually create journal entries to to clear both accounts at the end of November and December. We have the schedule-submit feature on, which is a requirement for the process to work, but the journal entries are still not being created after the reports are fully approved and synched.

Is this happening to anyone else?