Incorrectly billed

Pernod

I've incorrectly been charged a random $0.52 USD on my credit card from "EXPENSIFY.ORG HTTPSEXPENSIF CA"

I havent had an active subscription since April (as I'm not travelling due to Covid).

I've tried contacting the 'concierge' support and they asked me to hold while they looked into it and I've since heard nothing hours later.

Anyone know how I contact a real support team to get it sorted?

Yes I know it's only $0.52, but the whole experience, and being unable to sort it, totally undermines the trust I have in Expensify. I just want it sorted so I can comfortably use the service again.

Kadie Alexander

Hi @Pernod! Thanks for reaching out to our Community.

This charge appears to be from your Expensify.org subscription, where you have pledged to donate 2c for every $10 of all your expenses to Expensify.org.

As it appears you uploaded some expenses via a spreadsheet last month, you were billed for your donation on the first day of the following month. You can view your Expensify.org subscription status under Settings > Policies > Individual. I hope this helps.

Thanks so much for your donation, every bit makes a world of difference! Let me know if you have any other questions. 😊

Pernod

Thanks for digging out my support request and replying. I'll reply directly via there.

Christina Dobryzynski

Thanks @Pernod!