sib_erry Expensify Customer Posts: 2
  • The following errors were encountered when syncing NetSuite data to Expensify, please try again later.
  • Permissions error encountered when querying NetSuite for 'CustomRecord', please make sure the role you are connecting from has the proper permissions to access this record type.


  • Stephanie Elliot
    Stephanie Elliot Expensify Team, Expensify Student Ambassador Posts: 84 Expensify Team

    Hey @sib_erry! If you're running into this error when trying to sync your policy, it indicates that you need to adjust the permissions on the Expensify Integration role for the custom record you are trying to import. You can do this in NetSuite from Setup > Users/Roles > Manage Roles > Expensify Integration > Permissions > Custom Records > add the custom field here please. Then sync your policy again.

    Hopefully that resolves the error for you! If you continue running into it, please reach out to so we can take a closer look at your policy.