Received an email that auto sync failed - what does this mean and how to fix it?
Received this email:
Expensify auto-sync failed on the policy. Please follow these steps in your account to reconnect the policy.
- Could not get list of Customers
Once you manually resolve these errors, auto-sync should resume. Cheers!
– Concierge
WHAT DOES THIS MEAN AND HOW DO WE FIX IT?
Answers
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Hi @Kamil - It looks like you're connected to QuickBooks Online. This isn't a common sync error for this integration, so I'd like to have you try syncing your policy within your account to see if you get the same error.
Could you follow Settings > Policies > Group > [Policy Name] > Connections and click Sync Now?
If you get an error, let me know!
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This was sent to my peer. I will try to have her sync again. Can you check if her account looks fine? She's the admin account. B*@*c.com
Is this a legitimate email adddress? I noticed it says @MG.expensify.com and not just expensify.com:
From: concierge=expensify.com@mg.expensify.com On Behalf Of Expensify Concierge
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Hi @Kamil, I've removed the full email address from your post, since this is a public forum. Please reach directly out to us at concierge@expensify.com so we can look into your case specifically.
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HELP! how do I fix this?
