How do I fix link with Amex
When the link broke between Amex and Expensify last fall I had to redo the connections. It has never worked properly.
I have two Amex accounts. Each have several cards. Some staff have a credit card for each of the account.
Before the break up, I had two import streams (for lack of the proper term). Each Amex account fed into it's own stream. One was MMS and one was AWS.
After the reconnect, they both came into Expensify in the same stream labeled American Express US - Business (New and Upgraded).
Except they are not importing from one of the accounts.
What I need to know is can i have them come into Expensify from the 2 Amex accounts separately? On the Company Cards screen , I can add more Imported cards. Does it work that way?
this is really hard to explain.
Answers
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Hey @SuzanneK, thanks for reaching out about this! In order to help you troubleshoot this issue in more of an individual fashion, can I ask you to write into Concierge with these details?
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I did. Four hour chat last week. No resolution and no response since.
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If I want to cancel my account and start fresh, does that work? Will i be able to open a new account with the same email?
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I don't recommend using a fresh account, as that'll entail more work than fixing the existing account. Generally, these connection-based issues are related to the card type itself (not the Expensify account that's trying to make the connection).
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I just checked on my side and I see an open investigation with our Engineering team to delve into the cause of the issue. If possible, can you please hang tight and keep communication on the issue (i.e. any updates or error messages) in our ongoing Concierge chat? That'll help ensure we have all of the context!
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I have had issues for the past year that it works for a bit and then all the links start breaking, causing us to relink and possibly miss back dated items for credits when we have to choose a start date for import. We always have to wait for the month end reporting to be complete and then relink. I have over 70 cards connected and they submit between 1 and 3 reports (different policies). So imagine relinking 70 cards potentially. Expensify was supposed to assist with my workload not make it harder. I could not recommend if you have an AmEx card. The chat is less than helpful. It would be best if they were just honest and said it no longer works with AmEx and sever relationship. It worked great for the first couple of years and their update in the feed in 2020 started all the issues.
