How do you get someone from Expensify to call you about setting up an account for a company?

JTAlvey

I can't find a number to call or email account to send to for getting information about setting up a new company to use this product. I'm a little surprised that there isn't anyone to speak to. I've checked the box to have them call me back when signing in. I then received a call from an individual who told me they would have someone contact me at a specific time. They never called back and now I'm at a loss for what to do next. No "contact us" on the website.

Can someone please tell me how to contact the company directly?

Thanks,

Jason Li

Hi @JTAlvey - welcome to the Community! I'm so sorry to hear that you weren't contacted. Our team is here to assist - please email [email protected] and we'll get you set up with a free trial, as well as answer any pricing or subscription queries.

foodbanker415

Hi @Jason Li I am having a similar problem. We had setup a free trial, and a few months later got the executive approval to move forward with Expensify. However, we lost all capability of working with a 1:1 specialist or having the call feature. How can we rectify?

Sheena Trepanier

@foodbanker415 - Setup specialists and demo calls are only available to individuals and companies who are in their trial period. Once you commit to Expensify you have access 24/7 to our live support team via Concierge. Anytime you reach out, we have folks online to help immediately via chat.